Add update/close ability to tickets (#38)
* Moving from old branch * Added new terminology Also added upload file page. Waiting for @luketainton to complete back end coding * Fixing old issues * 🐛 Re-add favicon Signed-off-by: Luke Tainton <luke@tainton.uk> * ✨ Implement update functionality Signed-off-by: Luke Tainton <luke@tainton.uk> * ✨ Implement upload functionality Signed-off-by: Luke Tainton <luke@tainton.uk> Co-authored-by: Alexander Davis <alex@adcm.uk>
This commit was merged in pull request #38.
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212
app/public/update.php
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212
app/public/update.php
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<?php
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$PAGE_NAME = "Update Request";
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require_once __DIR__ . "/../includes/header.php";
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// If form submitted, save to database
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if($_SERVER['REQUEST_METHOD'] == 'POST') {
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try {
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// Process ticket data
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$stmt = "INSERT INTO ticket_updates (ticket, user, msg) VALUES (:tktuuid, :user, :msg)";
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$sql = $db->prepare($stmt);
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$sql->bindParam(':tktuuid', $_POST['rid']);
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$sql->bindParam(':user', $_SESSION['uuid']);
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$sql->bindParam(':msg', $_POST['msg']);
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$sql->execute();
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} catch (PDOException $e) {
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// echo("Error: <br>" . $e->getMessage() . "<br>");
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$new_ticket_alert = array("danger", "Failed to save update: " . $e->getMessage());
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}
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header('Location: /view?rid=' . $_POST['rid'], true);
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} else { // Form not yet submitted
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// Get ticket
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try {
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$ticket_stmt = "SELECT * FROM tickets WHERE uuid=:uuid";
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$ticket_sql = $db->prepare($ticket_stmt);
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$ticket_sql->bindParam(':uuid', $_GET['rid']);
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$ticket_sql->execute();
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$ticket_sql->setFetchMode(PDO::FETCH_ASSOC);
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$ticket_result = $ticket_sql->fetchAll();
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$request = $ticket_result[0];
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} catch (PDOException $e) {
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$new_ticket_alert = array("danger", "Failed to get request: " . $e->getMessage());
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}
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// Get ticket updates
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try {
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$updates_stmt = "SELECT * FROM ticket_updates WHERE ticket=:uuid";
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$updates_sql = $db->prepare($updates_stmt);
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$updates_sql->bindParam(':uuid', $_GET['rid']);
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$updates_sql->execute();
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$updates_sql->setFetchMode(PDO::FETCH_ASSOC);
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$updates_result = $updates_sql->fetchAll();
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} catch (PDOException $e) {
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$new_ticket_alert = array("danger", "Failed to get updates: " . $e->getMessage());
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}
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// Get authorised subscribers
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try {
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$users_stmt = "SELECT user_uuid FROM ticket_subscribers WHERE ticket_uuid=:uuid";
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$users_sql = $db->prepare($users_stmt);
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$users_sql->bindParam(':uuid', $_GET['rid']);
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$users_sql->execute();
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$users_sql->setFetchMode(PDO::FETCH_ASSOC);
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$users_result = $users_sql->fetchAll();
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} catch (PDOException $e) {
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$new_ticket_alert = array("danger", "Failed to get subscribers: " . $e->getMessage());
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}
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}
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$authorised_users = array();
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foreach($users_result as $user) {
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array_push($authorised_users, $user['user_uuid']);
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}
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if (in_array($_SESSION['uuid'], $authorised_users) || $_SESSION['uuid'] == $request['created_by']) {
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$is_authorised = true;
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} else {
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$is_authorised = false;
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}
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?>
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<!-- Begin page content -->
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<main role="main" class="flex-shrink-0">
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<?php if (!is_signed_in()) { ?>
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<section>
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<div class="container">
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<div class='alert alert-danger alert-dismissible fade show' role='alert'>
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You need to log in to access this page.
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<button type='button' class='close' data-dismiss='alert' aria-label='Close'>
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<span aria-hidden='true'>×</span>
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</button>
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</div>
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</div>
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</section>
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<?php } else {
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if ($is_authorised == true) { ?>
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<section class="jumbotron text-center">
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<div class="container">
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<h1><?php echo($request['title']); ?></h1>
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<p style="color: gray; font-style: italic;"><?php echo("#" . sprintf("%'.05d\n", $request["id"])); ?></p>
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<p class="lead text-muted"><?php echo($request['description']); ?></p>
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<p>
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<a href='/update?rid=<?php echo($tkt["uuid"]); ?>' class='btn btn-primary my-2'>Update the request</a>
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<a href='/upload?rid=<?php echo($tkt["uuid"]); ?>' class='btn btn-secondary my-2'>Add attachment(s)</a>
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<a href='/close?rid=<?php echo($tkt["uuid"]); ?>' class='btn btn-danger my-2'>Close the request</a>
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</p>
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</div>
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</section>
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<section>
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<div class="container">
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<div class="row">
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<div class="col-4">
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<div class="card mx-auto">
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<div class="card-header"><span class="mdi mdi-information-outline"></span> Information</div>
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<ul class="list-group list-group-flush">
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<li class="list-group-item">
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<div class="container">
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<div class="row">
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<span style="display: inline;"><b>Status:</b></span>
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<span style="display: inline; margin-left: 1%;"><?php echo($request['status']); ?></span>
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</div>
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</div>
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</li>
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<li class="list-group-item">
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<div class="container">
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<div class="row">
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<span style="display: inline;"><b>Created by:</b></span>
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<span style="display: inline; margin-left: 1%;"><?php echo(get_user_name($db, $request['created_by'])); ?></span>
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</div>
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</div>
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</li>
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<li class="list-group-item">
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<div class="container">
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<div class="row">
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<span style="display: inline;"><b>Assigned to:</b></span>
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<?php if ($request['assignee'] != null) {
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echo("<span style='display: inline; margin-left: 1%;'>" . get_user_name($db, $request['assignee']) . "</span>");
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} else {
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echo("<span class='text-muted' style='display: inline; margin-left: 1%;'>None</span>");
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} ?>
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</div>
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</div>
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</li>
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<li class="list-group-item">
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<div class="container">
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<div class="row">
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<span style="display: inline;"><b>Created:</b></span>
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<span style="display: inline; margin-left: 1%;"><?php echo($request['created_on']); ?></span>
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</div>
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</div>
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</li>
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<li class="list-group-item">
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<div class="container">
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<div class="row">
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<span style="display: inline;"><b>Last updated:</b></span>
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<span style="display: inline; margin-left: 1%;"><?php echo($request['last_updated']); ?></span>
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</div>
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</div>
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</li>
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</ul>
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</div>
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</div>
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<div class="col-8">
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<div class="card mx-auto">
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<div class="card-header"><span class="mdi mdi-update"></span> Updates</div>
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<ul class="list-group list-group-flush">
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<?php
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if (count($updates_result) == 0) {
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echo("<center><b>No updates</b></center>");
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} else {
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foreach($updates_result as $update) {
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?>
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<li class="list-group-item">
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<div class="container">
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<div class="row">
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<span style="display: inline;"><b><?php echo(get_user_name($db, $update['user'])); ?></b></span><span class="text-muted"><i><?php echo(" " . $update['created']); ?></i></span>
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</div>
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<div class="row">
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<span><?php echo($update['msg']); ?></span>
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</div>
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</div>
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</li>
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<?php } } ?>
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</ul>
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</div>
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</div>
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</div>
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</div>
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</section>
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<section>
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<div class="card mx-auto" style="width: 50%;margin-bottom: 50px;">
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<form style="padding: 2%" action="/update" method="post" enctype="multipart/form-data">
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<div class="form-group">
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<input type="hidden" id="rid" name="rid" value="<?php echo($_GET['rid']); ?>">
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</div>
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<div class="form-group">
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<label for="msg">Update: </label>
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<textarea type="text" class="form-control" id="msg" name="msg" rows="3"></textarea>
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</div>
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<button type="submit" class="btn btn-primary">Submit</button>
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</form>
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</div>
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</section>
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<?php } else if ($is_authorised == false) { ?>
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<section class="jumbotron text-center">
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<div class="container">
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<h1>You are not authorised to see this page.</h1>
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</div>
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</section>
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<?php } } ?>
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</main>
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<?php
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require_once __DIR__ . "/../includes/footer.php";
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?>
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